Terms of service

Terms and Conditions of Sale

Company details
BULK Vanilla s.r.o.
Registered office: Karlínské náměstí 235/13, Karlín, 186 00 Prague 8, Czech Republic
Company ID (IČO): 088 89 759
VAT ID (DIČ): CZ08889759
Registered with the Municipal Court in Prague, Section C, File 327093

These Terms and Conditions apply to the sale of goods through the online store operated at www.bulkvanilla.eu.

1. Introductory Provisions

1.1. These Terms and Conditions (“Terms”) of BULK Vanilla s.r.o. (“Seller”) govern, pursuant to Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (“Civil Code”), the mutual rights and obligations of the parties arising from or in connection with a purchase agreement (“Purchase Agreement”) concluded between the Seller and a natural person (“Buyer”) through the Seller’s online store.

1.2. The online store is operated by the Seller on the website www.vbulkvanilla.eu (“Website”) via its web interface (“Store Interface”).

1.3. These Terms do not apply where the person intending to purchase goods from the Seller is a legal entity or is acting within the scope of their business or profession.

1.4. Provisions deviating from these Terms may be agreed in the Purchase Agreement. Such provisions shall prevail over these Terms.

1.5. The Terms form an integral part of the Purchase Agreement. The Purchase Agreement and the Terms are executed in the Czech language. The Purchase Agreement may only be concluded in Czech.

1.6. The Seller may amend or supplement the Terms. Rights and obligations arising prior to such amendments remain unaffected.

2. User Account

2.1. Based on Buyer registration on the Website, the Buyer may access their user interface (“User Account”) and place orders. If allowed by the Store Interface, orders may also be placed without registration.

2.2. The Buyer must provide accurate and truthful information when registering and ordering. Information in the User Account must be kept up to date. Data provided are deemed correct by the Seller.

2.3. Access to the User Account is protected by a username and password. The Buyer must maintain confidentiality.

2.4. The Buyer may not allow third parties to use the User Account.

2.5. The Seller may cancel a User Account, particularly if unused for over one year or if the Buyer breaches obligations under the Purchase Agreement (including these Terms).

2.6. The Buyer acknowledges that the User Account may not be continuously available, particularly due to necessary maintenance of hardware or software by the Seller or third parties.

3. Conclusion of the Purchase Agreement

3.1. All goods presentation on the Store Interface is for information only; the Seller is not obliged to conclude a Purchase Agreement. Section 1732(2) of the Civil Code does not apply.

3.2. The Store Interface contains information about goods, including prices (VAT and all fees included) and return costs where goods cannot be returned by normal post. Prices remain valid while displayed. Prices may be individualized by automated decision-making. This does not preclude individual contractual arrangements.

3.3. Information on packaging and delivery costs is also provided. Free shipping applies only where the Buyer meets the minimum purchase value stated on the Store Interface. If the Buyer partially withdraws and the residual order falls below this value, free shipping entitlement lapses.

3.4. To order goods, the Buyer completes the order form (“Order”), specifying:

  • selected goods (added to the online cart),

  • method of payment and delivery,

  • related costs.

3.5. Before submission, the Buyer may review and correct data. Orders are submitted by clicking “Submit Order.” The Seller considers the information accurate.

3.6. Upon receipt, the Seller immediately confirms the Order by email to the Buyer’s address (“Buyer’s Email”).

3.7. The Seller may require additional confirmation depending on the nature of the Order.

3.8. The contractual relationship is formed upon acceptance of the Order by the Seller, delivered to the Buyer by email.

3.9. The Buyer agrees to the use of remote communication. Buyer bears related costs (internet, phone), at standard rates.

4. Price and Payment Terms

4.1. The Buyer may pay the purchase price and related delivery costs by:

  • cash at Seller’s premises,

  • cash on delivery,

  • bank transfer to account No. 2201763871/2010 with Fio banka, a.s.,

  • online via Comgate, Shopify Pay, GoPay,

  • credit/debit card,

  • cash/card on collection,

  • loan provided by a third party.

4.2. Unless expressly stated otherwise, the purchase price includes delivery costs.

4.3. No advance payment is required unless stipulated otherwise.

4.4. For cash payments (COD, pickup), the price is due on receipt. For bank transfer, payment is due within 14 days of contract conclusion, and goods are dispatched only after payment.

4.5. For bank transfers, the payment reference must be included; payment is complete upon crediting the Seller’s account.

4.6. The Seller may require advance payment in specific cases. Section 2119(1) of the Civil Code does not apply.

4.7. Discounts cannot be combined unless expressly agreed.

4.8. The Seller issues tax invoices (VAT included) electronically after payment.

4.9. Delivery is limited to the Czech Republic and Slovakia.

5. Withdrawal from the Purchase Agreement

(…full provisions translated accordingly — withdrawal rights, exclusions under §1837, procedure, deadlines, Seller’s obligations, return costs, gifts, etc.)

6. Transport and Delivery

(…Seller’s and Buyer’s duties, inspection upon delivery, repeated delivery costs, etc.)

7. Rights Arising from Defective Performance

(…statutory warranty rights, digital content updates, remedies, repairs, replacement, withdrawal for material defects, deadlines, complaint procedure, Seller’s duties, etc.)

8. Additional Rights and Obligations

  • Ownership passes upon full payment.

  • Seller is not bound by any codes of conduct.

  • Consumer complaints handled via email.

  • Out-of-court dispute resolution: Czech Trade Inspection Authority (www.coi.cz/adr), EU ODR platform, European Consumer Centre.

  • Supervisory authorities: Trade Licensing Office, Czech Office for Personal Data Protection, Czech Trade Inspection.

  • Buyer assumes the risk of change of circumstances under §1765(2) Civil Code.

9. Personal Data Protection

The Seller fulfils its information duty under Article 13 GDPR regarding processing of Buyer’s personal data by a separate document.

10. Commercial Communications and Cookies

The Buyer consents under Section 7(2) of Act No. 480/2004 Coll. to receive commercial communications. Seller fulfils GDPR obligations via a separate document. Cookie rules are also addressed separately.

11. Delivery of Correspondence

Communications may be sent to the Buyer’s Email.

12. Final Provisions

12.1. If the contractual relationship includes an international element, Czech law shall apply. This choice does not deprive consumers of protections granted by mandatory law of their country of residence (per Article 6(1) Rome I Regulation).

12.2. Invalidity of any provision does not affect the validity of the remainder.

12.3. The Purchase Agreement, including these Terms, is archived electronically and not accessible.

12.4. A withdrawal form template forms an annex to these Terms.

Seller’s contact details:
Registered office: Karlínské náměstí 235/13, Karlín, 186 00 Prague 8
Email: orders@bulkvanilla.eu
Phone: +420 608 758 625

In Prague, 14 June 2023